When will I receive my order?
It takes us 3 to 7 business days to process an order, after which we will ship it to you.
we will ship it to you. The shipping time depends on your location, but you can estimate it as follows
● USA: 3-4 business days
● Europe: 5-7 business days
● Australia: 2-14 business days
Japan: 4-8 business days
International: 10-20 business days
Where is my order shipped from?
We ship everything from Extremadura, from our factories, directly to the final consumer without intermediaries.
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is not under our control
is not under our control, and it is up to your local customs agency. Customs policies
customs policies vary greatly from country to country, so we recommend that you talk to your local customs
your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet, what do I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask for your order at your local post office.
● Ask your neighbors in case the carrier would have left them your package.
Avoid theft. If you will not be at home on the day of delivery, use your work address or wherever you will be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at firstname.lastname@example.org with your order number.
If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the cost. Your zip code is a crucial part of your address. Be sure to enter it correctly.
How are the products made?
We are producers, we have our own factories.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at email@example.com.
I received a wrong or damaged product.
What should I do?
We are sorry if your product arrived damaged. To resolve it as soon as possible, please email us at firstname.lastname@example.org within one week from the time of delivery with photos
of your damaged product, your order number and any other details you have about the order and we will get back to you with a solution as soon as possible!